Census support for residents

Census support for residents

From now until 4th May, Citizens Advice in North & West Kent is a designated Census Support Centre for Sevenoaks District. 

They are currently able to support local residents over the telephone in a number of ways:

  • Answering specific questions people might have about the Census process or specific questions within the Census.
  • Creating a new Census access code for someone who has lost their ONS letter (these should be being received by every household in the coming days).
  • Talking people through step-by-step completing the Census themselves online.
  • Completing the Census on someone’s behalf, by asking them the questions over the telephone and entering their answers into the online questionnaire.  This process is completed live and no answers are recorded outside of the official ONS system.

All Advisers are vetted and trained to handle personal information sensitively and in the strictest confidence. To ensure the safety of personal information, residents needing help completing their questionnaire are strongly advised to contact their local Census Support Centre.

To speak to a Census Support Adviser, please call 0330 053 7333. 

Advisers will be available Wednesday 1-4.30pm, Thursday and Friday 9am-4.30pm

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